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| 1. the advanced management model |
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\Our company's after-sale service is charged by company's after-sale service centre, which is includes of the agencies of the machines and fittings, sale service, information and consultation. There has formed a pattern, the center of which is the on-the-spot service and the front- backing of which is the headquater's support.
The after-sale service center in headquater directs and coordinates the service done by the branch company, at the same time the branch company also examines and manages its service. The advanced pattern is called a rectangular management model.
In May of 2005, our company carried out "service quality system authentication", which takes under standard Iso9001(2000version) |
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| 2. Srvice branches under construction |
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| Our company established after-sale service branches in Qingdao, Dongying , Shanghai, as well as some abroad areas where our products are wll sold. Our engineers will stick to their posts in these cities so that any problem will be solved at any time. |
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| 3. An outstanding service team |
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There have been more than 60 well trained experts supporting technology serevice for customers.
An effective supervision system: Every engineer will be supervised by both customers and the company. The customer should sign his name on the spot and the company will pay return-visit to the customer.
There are 50 experts in headquater and more than 10 experts overseas, who are surely to help customers solve different difficulties at any time. |
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| 4. Modern network |
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| EPR management system: the system combined with service information network and service technology network. With the help of its information handling pattern plate and technology helping pattern plate, the engineers can reply to the problems from customers quickly, which meets the demands for effective service. |
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| 5. Service contents |
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After our products arrived at the customer's place, if required, our company will send service representative to the spot to introduce the function, feature and structure of the machine, this service will last at least for a week.
As customer’s requireed, our service representative will also give free training on the product's maintaining and solving in common malfunction.
Our hotline service is all-day waiting for customers. We will provide help and deal with any sudden problems of our products at any time, and will send our engineers to the spot if neccessary. |
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Yiyang Rubber and Plastic machinery Group Co., L.t.d.. will sincerely offer you high-quality comprehensive service in the aim of all for the customers
Customers' letters and calls will be answered and well dealt with within the same day.
Response speed
1. The engineer will explain the way of dealing to the customer by telephone within 2 hours after receiving the service information.If there is a special situation, the engineer will set out to the spot within two days.
2. the time shall the engineer take that from him receive the service information to arrive:
less than 2 hours in Yiyang city
less than 24 hours in Hunan province out of Yiyang city
less than 72 hours in China out of Hunan province
3. As for the foreign customers, our company will coordinate with the customer and solve the problem according to the coordinating result.
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